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Description
Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front LinesThose who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer's Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises
Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown?In Be Your Customer's Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: - Achieve the mindset required for Hero-ClassTM service- Understand the customer's expectations--and exceed them- Develop powerful communication skills- Avoid the seven triggers guaranteed to set customers off- Handle difficult and even irrational customers with ease- And moreArmed with the tools and techniques in this invaluable resource, readers will have all they need to transform themselves into the heroes their customers need.Binding Type: Paperback
Publisher: Amacom
Published: 04/22/2015
ISBN: 9780814449059
Pages: 256
Weight: 0.95lbs
Size: 8.81h x 6.47w x 0.62d
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4.4 ★★★★★
Based on 14 reviews
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Product Reviews
★★★★★ 5
Hybrid polo shirt -- very comfortable
This seems to be a kind of "go anywhere, do anything" shirt that almost succeeds on every count. The fabric is quite thin and very stretchy--the same kind of fabric as a lightweight workout shirt. Definitely not a pique knit polo, or even a sturdy t-shirt knit. The collar is fabric, not ribbed. The quality of construction seems good.
The fit is generous. I'm 6'1", 185 lbs, 33" waist and 42R jacket, and this shirt I'm wearing is a Medium. It's still quite loose all over. Could've even perhaps gone with a Small, certainly with this amount of stretch in the material, and it still wouldn't have hugged the body.
This shirt design is most comfortable on me with only the top button undone. It can be worn with the top button done up (see pic) but the collar does tend to fold a bit when you wear it like that. The collar fabric isn't quite firm enough to hold its shape. Two buttons undone (see the other pic) is also an option, and that makes for a pretty wide collar. The shirt body is definitely long enough to wear tucked in for the golf course or office, but not so long (on me, at least) that it can't be left untucked for less formal occasions.
And it must be a "luxury" shirt because the tape on the outside of the plastic box says so!
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Reviewed in the United States on November 3, 2024
★★★★★ 4
Excellent value, not too short
My husband is 5'11" and 200 pounds and typically wears a Large or X-Large (leaning more toward X-Large for waist, upper arms, and length). Based on the size chart, we got this in 2XL, and it fits perfectly. He has a long torso and likes to tuck in this style shirt, so length is often an issue, but not with this shirt. It is just the right length. It fits well around his chest, waist, and arms, too - just the right amount of looseness without looking sloppy. The fabric is not cotton; it is that sport material. It's just okay. We got the black, and it is like a heathered black or a super dark heathered gray. It almost looks like it has little metallic flecks in the photos, but in person, it doesn't look that way. Don't worry about it being flashy!
He would never usually wear a 2XL, so I would say these run small and to size up 1-2 from your usual size. Most of all, though, follow the provided size chart.
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Reviewed in the United States on December 8, 2024
★★★★★ 5
Good Shirt, Good Price
Size: Large, Color: White
Nice shirt, seems like good quality. Excellent fit on my skinny son. He enjoys the shirt.
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Reviewed in the United States on April 16, 2026
★★★★★ 4
Not bad for the price.
Size: Large, Color: White
For the price not a bad product. Just a little short.
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Reviewed in the United States on March 24, 2026
★★★★★ 5
Excelente
Size: Small, Color: Blue
nice fit
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Reviewed in the United States on March 21, 2026