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Description
Managing the Professional Service FirmInternational expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product based industries. Second, professional services are highly personalized, involving the skills of
International expert and consultant David Maister offers a brilliant and accessible guide to every management issue at play in professional firms. Professional firms differ from other business enterprises in two distinct ways: first, they provide highly customized services and thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalized, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognizing that "every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people, and financial success for its owners."Binding Type: Paperback
Publisher: Free Press
Published: 06/09/1997
ISBN: 9780684834313
Pages: 384
Weight: 0.98lbs
Size: 9.26h x 6.14w x 0.95d
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4.5 ★★★★★
Based on 14 reviews
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Product Reviews
★★★★★ 3
Heavy for small dogs
Great play toy for dogs, too big and heavy for a 5 pound dog
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Reviewed in the United States on October 9, 2025
★★★★★ 5
Easy portability & Strong umbrella support
Size: 19inch
Its exactly as advertized!
Pros:
• rolls well
• medium sized (not a tripping hazard & corner fit under the edge of all my furniture)
• holds tall (through center of table) umbrella while open in minor wind with water-filled option.
• multiple size umbrella pole insert included
• Clear instructions.
• easy to use brakes (on 2 wheels for security...4 wheels would be annoying to use every day)
Cons:
• will still roll with brakes on with a little force when I'm being lazy...it should not be this easy (I usually have a corner of the stand tucked under a piece of furniture anyways)
• I would call this "light heavy duty" rather than "sturdy heavy duty" with water-filled option. I'd imagine sand + water as suggested would actually be heavy duty.
• re-design suggestion: base of umbrella could extend down below the water tank for sturdier hold, but this is the best I've found.
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Reviewed in the United States on May 19, 2026
★★★★★ 5
Good buy
Size: 19inch
Filing it with sand (50 lbs) was a very slow process, but I got it done. The wheels are very convenient for moving the umbrella around, and the wheel locks seems to work well. So far I'm quite satisfied with the base.
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Reviewed in the United States on May 17, 2026
★★★★★ 5
Great product
Size: 19inch
Excellent quality! Highly recommend. I love that you can wheel it around to other areas and the wheels lock in place.
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Reviewed in the United States on May 6, 2026
★★★★★ 5
Good umbrella stand
Size: 21inch
Works really well. I filled it with water and it works great. The wheels worked great on the pool deck. The umbrella stands upright even in the wind here in Florida. Worth the price. Multiple pole size inserts. 2 pole security screws.
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Reviewed in the United States on May 17, 2026